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SHIPPING TIME:

Shipping time varies by location. These are our estimates for ready to wear items:

  • United Arab Emirates: 2 Business days
  • Saudi Arabia: 5-7 Business days
  • Bahrain: 5-7 Business days
  • Kuwait: 5-7 Business days
  • Oman: 5-7 Business days
  • Qatar:  5-7 Business days
  • Rest of World: 7-10 Business days

 

All shipping times exclude clearance/customs and wrong address delays as well as weekends.

 

LOST/MISSING PACKAGES

MJ Creations not liable if an incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error during fulfillment we will fully take responsibility of the original order that was made for you at no charge.

 

CUSTOMS

MJ Creations is not responsible for any import tax fees, customs fees, or other charges that may be incurred once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your destination. We are also not responsible for any delays in delivery caused by customs clearance procedures.

We highly recommend that you familiarize yourself with your country's customs policies and regulations to avoid any unexpected fees or delays in receiving your order. Please note that customs policies vary widely from country to country and are subject to change at any time, so we encourage you to stay informed.

 

EXCHANGE

  • We can exchange up to 3 days from the delivery of your item. No refund for fready to wear items if the desired size is available in our stock. Customers will be responsible for paying exchange delivery costs ( 60 AED). Exchange will take place according to the availability of the item and production capacity, after being submitted on Instagram Direct Massage
  • For orders outside the UAE, customers will pay shipping fee of returning the original item and shipping fee of sending the new item. Shipping fee is calculated at checkout.
  • Only Abaya : length adjustments, addition of buttons or other personalized modifications, are not eligible for exchange nor returns. These items have been specifically tailored to your preferences, and as such, cannot be returned or exchanged for other products.
  • Customers are allowed to exchange items one time after the original purchase. This means that after receiving the initial item, you may exchange it for another product and then exchange that replacement item one more time if needed.
  • You can submit an exchange request within 48 hours of receiving your item via Instagram Direct Massage (@mjcreations.ae) , after this period has passed we cannot accept any refund or exchange requests.